We hope that you’re happy with your Friendly Shoes order. We recommend trying your shoes on indoors, ideally on a clean, carpeted surface, to check the fit and comfort before deciding whether to keep them.

If you decide to return them, they must be unworn outside, unmarked and returned in a resaleable condition with their original packaging.

To return or exchange an unworn pair of shoes or socks, please fill in the form on this page, or email us on hello@friendlyshoes.co.uk with your order number and we’ll get in touch.

All returns need to be received within 28 days of receipt.

Returns must be unworn, unmarked, in the state you received them, and in the original packaging. If your item is not in resaleable condition, and has signs of outdoor wear, marks or damage then it will be returned to you and a refund declined. If the shoes are unworn yet not in their box or with tags on, we will charge a £10 restocking fee.

Once your return has been received and approved, we’ll refund the cost of the returned product to your original payment method.

Original delivery charges are non-refundable under our extended returns policy. This does not affect your statutory cancellation rights. Please see our Terms & Conditions for details of your right to cancel an online order, including when standard delivery charges will be refunded.

Refunds are made via your original payment method. They are processed on the Thursday of the week we receive them, and it can take up to 7 days once processed to show back with you.

For sustainability reasons, we do not offer free returns and return postage costs must be paid for by you. We recommend using a signed for delivery service with proof of postage. 

Please note we cannot refund or exchange shoes that have been adjusted by a clinician in any way.

All exchanges are based on stock availability. If the exchanged style is more or less than the original item, we will need to process a refund for this and the item will need to be reordered through our website.

The first UK exchange will be sent out at no charge but additional exchanges from the same order will be charged for shipping.

International orders will be charged for shipping on exchanges.

Shoes purchased from the outlet are non-refundable.

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Reason for return

Not wide enoughNot long enoughWrong size orderedChanged mindOrdered multiple shoes to tryOther

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