We hope that you’re happy with your Friendly Shoes order. If however you would like to return or exchange a pair of shoes then please fill in the form on this page, or email us on with your order number and we’ll get in touch.

All returns need to be received within 28 days of receipt.

Returns must be unworn, unmarked, in the state you received them, and in the original packaging. If your item is not in immaculate condition it will be returned to you and a refund declined.

The refund will be for shoes only, shipping costs are non-refundable. It can take up to 7 days from receipt of the item for your refund to be processed on to your original payment method.

We would love to also offer free returns but this isn’t possible as a small business just yet. Therefore at the moment, return postage costs must be paid for by you. We recommend using a signed for delivery service with proof of postage. 

The first UK exchange will be sent out at no charge but additional exchanges from the same order will be charged for shipping. International orders will be charged for shipping on exchanges.